Landed's Quality Guarantee
Our Quality Guarantee reflects our steadfast dedication to your satisfaction, going beyond our rigorous Quality Assurance process. We offer comprehensive coverage for a range of scenarios, ensuring your peace of mind.
Parts Out of Specification
In the unlikely event that parts fail to meet specifications due to supplier error, we are fully prepared to address the issue. We will promptly remake or repair the parts at no cost to you, ensuring the quickest turnaround time possible. Our priority is to uphold our quality standards and minimize any disruption to your operations.
Late Delivery
On-time delivery is just as critical to us as the quality of the parts we provide. Our operations team closely monitors production and shipping schedules to avoid any delays. If a delivery is delayed despite our efforts, we commit to compensating you on future orders and will refine our processes to ensure it doesn’t happen again.
No Delivery
In the rare event of a missed delivery, we have safeguards to protect your interests. Payments to suppliers are held in escrow until delivery is confirmed, ensuring your funds are secure. If delivery doesn’t occur, we offer a full refund to eliminate any financial risk to you.
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